Privacy policy
Through this website (www.netwalia.com) personal data necessary for the management of the services offered is collected. NETWALIA SYSTEMS, S.L. (hereinafter, “NETWALIA”), as data controller, guarantees compliance with Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 (LOPDGDD) and other applicable regulations, ensuring the legitimate, lawful and transparent use of personal data.
This policy applies to the processing of data provided by users through contact forms, information requests, service contracting or any other means available on the website.
1. IDENTITY OF THE DATA CONTROLLER
• Controller: NETWALIA SYSTEMS, S.L.
• Tax ID (CIF): B75683532
• Address: Pg. Mare de Deu de Montserrat, 24, 08392 Llavaneres (Barcelona), Spain
• Email: info@netwalia.com
• Phone: +34 93 625 70 64
2. PURPOSE OF PROCESSING
The data collected will be processed for the following purposes:
• Administrative and commercial management of the contractual relationship.
• Handling queries, incidents or requests through the website.
• Improvement and maintenance of services and user support.
• Technical communications or communications related to the contracted services.
• Sending commercial offers (with prior consent).
• Management of recruitment processes, where applicable.
Personal data will not be processed for other purposes except where required by law or court order.
3. DATA RETENTION
Data will be kept for as long as the relationship with the user lasts and, once it has ended, for the legal periods necessary to comply with tax, contractual or legal defence obligations. Once these periods have elapsed, the data will be securely deleted or anonymised.
4. LEGAL BASIS FOR PROCESSING
The legal bases for processing are:
1. Express consent of the data subject.
2. Performance of a contract or pre-contractual measures.
3. Legitimate interest in improving services, building customer loyalty and responding to requests.
4. Compliance with legal obligations applicable to the Controller.
The user guarantees that the data provided is true and up to date, and undertakes to communicate any changes.
5. RECIPIENTS AND INTERNATIONAL TRANSFERS
As a general rule, data will not be disclosed to third parties, except where required by law. Nor will international transfers be made except:
• If they are necessary for the performance of a contract.
• If there is an adequacy decision by the European Commission.
• If there is express consent.
• If the website is hosted on servers located outside the European Economic Area.
In any case, an adequate level of protection will be guaranteed in accordance with current regulations.
6. RIGHTS OF DATA SUBJECTS
Users may exercise the following rights at any time and free of charge:
• Access: know which data is being processed.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request the deletion of data.
• Objection: prevent the processing of data on legitimate grounds.
• Restriction: temporarily restrict the processing of data.
• Portability: receive or transmit data to another controller.
• Not to be subject to automated decisions, including profiling.
Users may also withdraw their consent at any time, without retroactive effect.
To exercise these rights, contact NETWALIA at info@netwalia.com or by post, indicating name, surname, ID number, the right being exercised and its conditions.
If you consider that your rights have not been respected, you may file a complaint with the Spanish Data Protection Agency (www.aepd.es).
7. SECURITY MEASURES
NETWALIA applies appropriate technical and organisational measures to guarantee the security of personal data, preventing unauthorised access, alteration, loss or destruction, taking into account the state of the art, the nature of the data and the existing risks.
Processes are continuously monitored and reviewed to ensure the confidentiality, integrity and availability of information.
8. USE OF SOCIAL NETWORKS
Personal data provided through NETWALIA's social media profiles will be processed in accordance with this policy and current regulations. By interacting with our profiles, you consent to the processing of your data for the purposes described.
Data will not be used for incompatible purposes, and NETWALIA is not responsible for the processing carried out by the social networks themselves.
9. MINORS
This website is not aimed at children under 14. If a minor wishes to register or submit data, the consent of their parent or legal guardian will be required. NETWALIA is exempt from any liability if data has been provided without such consent.
10. CHANGES TO THE POLICY
This Privacy Policy may be modified to adapt to legislative or case-law changes. Any modification will be published in this same section. We recommend reviewing it periodically.